General Terms and Conditions of Sale
1 - SCOPE OF APPLICATION
These general terms and conditions of sale apply to any consultation or order placed on the website www.negrinisrl.com of negrini s.r.l. (with registered office located at Via Cortesa 29/a, 46026 Quistello - MN, with VAT number IT 01660000207) for the purchase of goods to be delivered in Italy, (hereinafter referred to as the "Products"). The confirmation of the order by the buyer implies the acceptance without reservation of these general terms and conditions of sale which prevail over all previous versions or specifications generated by the buyer, including the exchange of emails.
2 – ORDERS
2.1 Product Offer
The Products are presented in accordance with legal prescriptions and as accurately as possible.
There may be differences between the Products delivered and those presented on the Site or in the catalog, particularly with regard to artisanal Products for which production uniformity cannot be fully guaranteed or those that have been subject to adaptations related to technical or technological evolution. Such differences, if they do not concern the essential characteristics of the Products and do not affect their quality, cannot justify an order cancellation or a refusal of delivery. Since a perfect representation of the Products on the Internet Site and/or in the catalogs cannot be guaranteed, particularly due to differences in color rendering by Internet browsing software and/or display screens, negrini s.r.l. cannot be held responsible for the inaccuracy of the photographs on the Site.
2.2 Order Acceptance
For the buyer, the order is concluded at the time of confirmation, while for negrini s.r.l. it starts from the validation of payment and the confirmation of the order being taken into account.
2.3 Minimum Order
negrini s.r.l. does not establish a minimum order amount.
3 - PRICE / PAYMENT
3.1 Product Price
The prices of the products are indicated in Euros, including taxes related to the sale of the products (including VAT). They are guaranteed until the publication of the new catalog.
3.2 Delivery Costs
The shipping rates of negrini s.r.l. are not included in the price of each item. This allows us to offer tailored rates depending on the purchase, remaining transparent about the real value of our products.
The shipping rates in the Italian territory consist of:
- 2.80€ for envelopes (24 x 36 x 5.5 cm);
- 9.50€ for packages (125 x 30 x 56 cm);
- 10.00€ surcharge on the price for items with at least one side over 120 cm;
- For orders with an amount greater or equal to 70€, shipping costs become free, except for the cash on delivery fee.
The shipping costs indicated online at the time of placing the order are valid only for deliveries within the Italian territory. Shipping costs and free shipping vary depending on the amount purchased.
Shipping rates for abroad are calculated at the time of the order; depending on the amount of the suitcases ordered, the transport cost will be free as follows:
- >= 650€ for Extra Europe except for the countries Japan, Australia, New Zealand, Indonesia, Taiwan, Philippines, and Malaysia where transport is never free.
- >= 290€ for Europe (except Italy).
If the respective availability dates of the Products of an order are different, negrini s.r.l., the delivery will take place on the date of availability of the entire set of ordered Products.
3.3 Payment
Payment, made exclusively in euros and in full at the time of the order, unless otherwise indicated at the time of the order, must be made via PayPal or bank transfer.
As part of its fight against internet fraud, negrini s.r.l. may be required to verify the bank details and/or the identity of customers before any delivery. By placing an order on the internet, the customer undertakes to provide negrini s.r.l. with the requested information. If the information requested by negrini s.r.l. is not provided within the established deadline, negrini s.r.l. reserves the right to cancel the order that is subject to verification.
Since orders are taken into account only after confirmation of payment, it will not be possible to apply discounts or penalties for delays.
Payment with PayPal
PayPal is a secure payment method that allows you to quickly pay for your items without sharing your bank details with the selling sites. It is enough to have indicated such data at the time of creating your PayPal account. At that point, they are encrypted and secured once and for all.
If you already have a PayPal account, you can use it on our site to settle your purchases quickly and safely.
If you do not have a PayPal account, you can still choose this payment method. When settling, you will be directed to a PayPal page where you will need to enter your bank details and decide whether or not to create a PayPal account.
3.4 Invoicing
The invoice addressed to the customer shows the details provided by the latter in his customer account. The customer can change the data with each new order placed on the site.
4 – DELIVERY, COMPLAINT MANAGEMENT, WITHDRAWAL MANAGEMENT
4.1. DELIVERY METHODS
Regardless of the product ordered, negrini s.r.l. does everything to guarantee you a quality delivery service. This is why we adapt our transportation methods to the nature of each order.
Consequently, the delivery method is different depending on the weight, and the dimensions of the ordered items, but also depending on the place of delivery. However, shipping costs do not depend on the mode of transport, but only on the order amount and the place of delivery.
In the following paragraphs, we have explained in detail each of these transportation methods, so that you can know their specifics.
4.1.1. DELIVERY VIA EXPRESS COURIER
Shipping Times
On average, delivery takes place within 48 to 72 working hours for items in stock.
For ABS items, the expected delivery can vary from 7 to 18 working days. This time is due to a custom production of each purchased item, for this reason, a specific color different from the image shown can be requested.
Delivery Conditions
The order will be delivered by a courier specialized in express delivery. Delivery can take place from Monday to Friday, throughout the day. The products will be personally delivered to your home, on the ground floor. In case of absence, a notice will be left to signal the passage of the carrier. The notice will indicate the address of the depot where you can pick up the package. You have 10 days to retrieve it, after which the package will automatically be returned to our warehouses.
Attention:
The packages will be delivered in the entrance hall of the residence. Prices do not include delivery to the floor or installation. Always check that the dimensions and volume of the order allow the passage of the products through the usual access routes to the place of delivery.
4.1.2. TYPE OF ITEMS SHIPPED
Shipping Times
On average, delivery takes place within 3-5 working days for items in stock, starting from the confirmation of receipt of payment. If you wish the delivery to take place on a specific date, we invite you to contact our customer service.
Colors of Items
The order will be processed according to the items available in stock. The image shown in the cart is purely indicative, the product can be delivered with different colors. For this purpose, customization can be requested.
For any special request, please write a note in the order or an email to customer service: e.com@negrinisrl.com
4.1.3. IMPOSSIBILITY TO DELIVER
The impossibility for the carriers of negrini s.r.l. to deliver the products on the agreed date, in case of absence of the buyer or lack of information regarding the need to use specific means of delivery, may lead to the payment of additional delivery costs and/or cancellation of the order by negrini s.r.l..
4.1.4. SPLITTING OF DELIVERIES
If the respective availability dates of the Products of an order are different, the delivery will take place on the date of availability of the entire set of ordered Products, unless otherwise indicated by the buyer.
OUR DELIVERY ZONES
negrini s.r.l. performs deliveries both in ITALY and abroad.
4.2 COMPLAINT MANAGEMENT
Returning or replacing a product purchased on the website www.negrinisrl.com is always possible and is very simple.
At the time of delivery, the buyer must carry out all necessary checks to detect any damage, shortages, defects, other apparent defects or non-conformity of the delivered Products compared to the order.In particular, the buyer must verify the condition of the packaging, the number of packages, and the Products in terms of quantity, codes, condition, and characteristics.
In case of a complaint, within 3 days from delivery, excluding holidays, the buyer must contact negrini s.r.l.. It will be sufficient to send an email to e.com@negrinisrl.com attaching:
• first name, last name, and telephone contact
• the order number
• the product code of the item being complained about
• the reason for the complaint
a. wrong item sent
b. item broken or damaged
c. defective item
• in case of a damaged item, attach an image of the product
Alternatively, it is possible to send a registered letter with acknowledgment of receipt to the customer service of negrini s.r.l., Via Cortesa 29/A, 46026 Quistello - MN.
The buyer will be contacted very shortly by our staff to facilitate the procedure.
Accepted complaints will result in the replacement of the defective or non-conforming Product, or its refund in case the Product is unavailable in stock or from suppliers. The returned Product must be delivered to negrini s.r.l. couriers in perfect condition, in its original packaging, and equipped with all its accessories. No goods returned spontaneously, without prior agreement from Negrini S.r.l., will be accepted.
4.3 MANAGEMENT OF WITHDRAWALS
Returning or replacing a product purchased on the website www.negrinisrl.com is always possible and is very simple.
The private consumer buyer has a withdrawal period of 14 working days from the date of delivery of the Product, which allows him to cancel all or part of his order and to return the Product at his expense. This option is not applicable to Products manufactured according to the buyer's specifications, personalized products, or those which, due to their nature, cannot be reshipped or are liable to deteriorate.
To exercise his right of withdrawal, it will be sufficient to send an email to the address e.com@negrinisrl.com or by registered mail with return receipt to negrini s.r.l. Via Cortesa 29/A, 46026 Quistello – MN, indicating:
• first name, last name, and telephone contact
• the order number
• the product code of the item being returned
• the reason for the withdrawal
The request will be immediately forwarded to the customer service who will contact the buyer to organize the reshipment of the product and indicate the procedure to follow, which differs depending on the original shipping method.
Shipping costs are borne by the buyer, except in the case of non-conformity of the items.
The buyer will be refunded, as soon as possible and at the latest within 30 days following the date on which the right of withdrawal was exercised, the full amount paid, provided that the Product has been returned in perfect condition, in its original packaging and equipped with all its accessories.
5 – PRODUCT WARRANTY / LIABILITY
5.1 Extension of the warranty
The Products are guaranteed for 2 years from the date of delivery against manufacturing defects, material, or design. During the warranty period, negrini s.r.l. undertakes, at its discretion, to replace or refund the Products recognized as defective by it. Replaced Products enjoy the warranty for the remaining period of time. Excluded from the warranty are:
• damages to the Product resulting from normal wear and tear in reference to the nature, function, composition, and price;
• small differences noted on the Products, such as those defined in article 2.1;
• Products used too intensively, i.e., for purposes other than private ones;
• any defect of the Product that may result from improper maintenance, storage, conservation, or assembly (non-compliance with assembly instructions), from a defect in maintenance, misuse or use not in accordance with the technical or use specifications (non-compliance with maintenance and upkeep prescriptions), modifications or repairs made by the buyer or a third party, deteriorations caused by external objects (for example, an excessive weight television placed on a piece of furniture not designed for this purpose), external events such as accidents, blows, fires, acts of vandalism, loss of pipes, natural or artificial lights (in case of discoloration), natural disasters or bad weather.
5.2 Activation of the warranty
The warranty is activated upon receipt of the goods by the buyer.
To benefit from the warranty, it is mandatory to present the original invoice or sales receipt.
5.3 Liability of negrini s.r.l.
The liability of negrini s.r.l. on the delivered Products, including that within the framework of contractual or legal warranties applicable, is strictly limited to the limits expressly provided by law.
6 – USE OF THE WEBSITE AND PRIVACY
6.1 Intellectual property
The elements published on the website of negrini s.r.l., including, in particular, the logo, registered trademarks, texts, photographs, images, designs, models, or tables, constitute works protected by intellectual property rights or rights of the person. The reproduction or representation, total or partial, of this site is therefore prohibited without prior and express agreement of the holders of such rights and may constitute an act of infringement sanctioned by the provisions of the Intellectual Property Code and/or a criminal act likely to involve the civil liability of the infringers of the aforementioned rights.
6.2 User responsibility
The responsibility for navigating the website www.negrinisrl.com is entirely on the user. negrini s.r.l. cannot be held responsible for failures, errors, or computer viruses that could hinder the continuity of access to its site or the malfunctions that could be found on the user's PC following access to the site. Consequently, it will not be held liable for the repair of direct or indirect damages that could be related to the use, access to the site, or downloading of elements contained in the site (images, texts, video files).
6.3 Privacy
negrini s.r.l. collects the personal data of the buyer necessary for registration and processing of orders and/or to respond to requests for information. In accordance with the law on privacy, the buyer has a right of access, rectification, opposition, and deletion of his personal data. For any information, contact e.com@negrinisrl.com
Consult the Privacy section.
7 - FORCE MAJEURE
Neither Party shall be held responsible for the total or partial non-performance of its obligations, to the extent that such non-performance is due to unforeseen circumstances or the occurrence of an element constituting force majeure such as, without limitation to the following list, flood, fire, storm, lack of raw materials, transport strike, partial or total strike or lockout. The Party that has suffered the delay must notify the other Party of the occurrence of a force majeure event in the shortest possible terms and at the latest within five (5) working days from the occurrence of such event.
The parties must agree as soon as possible in order to determine together the methods of execution of the order for the duration of the force majeure.
If the force majeure has a duration of existence greater than one (1) month, each of the parties may not honor the order and negrini s.r.l. will have the duty to reimburse the buyer, if necessary, the sums paid by him under the order in question.
8 – MISCELLANEOUS
8.1 Proof
By express agreement between negrini s.r.l. and the buyer, emails will be considered as proof between the parties, as well as the automatic registration systems used on the Site, specifically regarding the nature and date of the order.
In accordance with the conditions provided by common law, the buyer can access the electronic contract concluded with negrini s.r.l.. To do this, he must contact customer service by email and provide all the necessary information, in particular the order number and his details.
8.2 Partial nullity
If one or more clauses of these general conditions of sale are considered null or declared as such in application of a law, a regulation or following a final decision of a competent jurisdiction, the other clauses will retain all their force and scope.
8.3 Non-waiver
The fact that one of the Parties has not requested the application of any clause of these general conditions of sale, either permanently or temporarily, can in no case be considered as a waiver of the rights of that Party derived from the said clause.
8.4 Title
In case of difficulty of interpretation between any title of an article or chapter and any clause, the titles will be considered non-existent.
8.5 Modification of the general conditions of sale
negrini s.r.l. reserves the right to modify these general conditions of sale. Any new version will be indicated on the Site.
The version online on the Site at the time of the order by the buyer will prevail over any other previous version of these general conditions of sale.
8.6 Integrity of the contract
These general conditions of sale and the summary of the order sent to the buyer form a contractual set and constitute the entirety of the contractual relations entered into between the parties.
9 - APPLICABLE LAW / JURISDICTION
The relations between the buyers and negrini s.r.l., referring to orders transmitted on the Site, will be subject to Italian law, notwithstanding the mandatory provisions of the law of the place of residence of the consumer.
negrini s.r.l.
Via Cortesa 29/a
46026 Quistello - MN - ITALY
VAT number: IT01660000207
